02May2019Hall & Woodhouse Inns – Truly InncredibleService Monitor has just completed focus groups for our long established client Hall & Woodhouse – this time exploring their guests reactions to their collection of inns with rooms.Read more
01May2019Service Monitor expands Laine Pub Company researchAfter 6 months of a trial period we are very pleased to announce that Laine Pub Company will be utilising our mystery customer programme across all venues within the business as of May 2019.Read more
10Apr2019Anyone for tennis?Or footy or horse racing… Service Monitor has spread its customer feedback programme into another division of Compass Group – this time Levy Restaurants. Levy provides catering to key sporting events like Cheltenham, The Derby and Wimbledon – as well as venues like Stamford Bridge & The Imperial War Museum.Read more
14Mar2019Service Monitor working with winnersThree Service Monitor clients won big at this years’ Publican Awards.Read more
14Mar2019Two Service Monitor clients scoop UKHospitality awardsTwo Service Monitor clients picked up 3 awards between them at the UKHospitality awards on Oct 8th.Read more
08Jan2019Greene King reports like-for-likes up 10.9% over Christmas fortnightWith all the worrying news appearing almost weekly about the demise of pubs and the demise of the high street it is great to see another one of our clients – Greene King – posting strong results on the back of the Christmas period. We have seen first hand the amount of work being put into the continued delivery of high quality ‘key dishes’ and we are very happy to see the positive results coming through.Read more
