News & Blog - News

11

Dec

2023

New ‘Competitive Socialising’ Brand Hires Service Monitor

Spinners UK is a new brand in the Competitive Socialising market, combining food and drink with activities such as bowling, darts, and clay pigeon shooting! Service Monitor has been commissioned to set up and run a comprehensive customer research programme that centralises insight from post-experience online surveys, review platform analysis, and mystery customer visits.

01

Sep

2023

Expansion Continues with Compass Global - Saudi Arabia

Service Monitor have now added to the 17 countries that are already covered by the Did We Make You Smile (DWMYS) customer feedback survey as we launch the programme in Saudi Arabia. Compass Group are a contract catering and support services supplier and for a number of years now we have been their partner for customer feedback services.

18

Aug

2023

Gold Restaurant – Notting Hill Commences Mystery Customer Programme

Service Monitor have been commissioned to construct and run a mystery customer programme for the fabulous Gold in Notting Hill - https://goldnottinghill.com/ This beautiful neighbourhood restaurant has a menu that focuses on generous, seasonal plates cooked in wood ovens and served to share.

20

Jul

2023

Enhancing Food Experiences: RedCat Pub Company Joins Forces with Service Monitor

In an exciting new collaboration, Service Monitor proudly announces its partnership with RedCat Pub Company. With a mission to provide valuable insights from the guest perspective, Service Monitor aims to help RedCat Pub Company gain a comprehensive understanding of their food delivery. From presentation to ingredient quality, temperature, taste, portion size, and beyond, every aspect of the dining experience will be meticulously evaluated. Additionally, Service Monitor will benchmark RedCat’s performance against a cohort of competitor pubs, empowering the company to stand out in the industry.

08

May

2023

Enhancing Guest Experiences: D&D London Joins Forces with Service Monitor for New Mystery Diner Programme

In an enduring partnership spanning nearly two decades, Service Monitor and D&D London have once again come together to launch an exciting and newly focused Mystery Diner programme. With a portfolio of 28 esteemed UK-based restaurants, D&D London aims to take its guest experiences to greater heights by meticulously evaluating service delivery, food quality, and the emotional connection guests have with each venue.

20

Apr

2023

Hall & Woodhouse Revitalises Mystery Diner Programme with Service Monitor

Hall & Woodhouse, a long-standing client, has embarked on an exciting new phase by re-launching its Mystery Diner programme in collaboration with Service Monitor. This strategic partnership aims to take the guest experience at their 52 managed pubs to new heights by implementing a comprehensive survey that covers various aspects of service and concept standards, food and drink quality, compliance with cleanliness and safety standards, and more.

News & Blog - News

11

New ‘Competitive Socialising’ Brand Hires Service Monitor

01

Expansion Continues with Compass Global - Saudi Arabia

18

Gold Restaurant – Notting Hill Commences Mystery Customer Programme

20

Enhancing Food Experiences: RedCat Pub Company Joins Forces with Service Monitor

08

Enhancing Guest Experiences: D&D London Joins Forces with Service Monitor for New Mystery Diner Programme

20

Hall & Woodhouse Revitalises Mystery Diner Programme with Service Monitor

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