10Jul2020Fuller's wowing guests on re-openingService Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS.Read more
05Jul2020Compass making life long friendsThroughout the pandemic, Service Monitor has been collecting customer feedback from Compass front line sites – including the Police and Royal Mail.Read more
03Jul2020Service Monitor helps free school meal vouchersService Monitor have been appointed by Edenred UK, who work with the Department for Education to deliver supermarket vouchers to those families where schools are not able to make food available.Read more
01Jul2020Shield Safety Group appoint Service MonitorIn response to our nationwide EDAC survey [Eating & Drinking After Coronavirus] – the largest survey of its kind in the UK with 40,000 responses so far – Service Monitor has been appointed by Shield Safety Group to help shape their hospitality industry safety programme ‘Safe to Trade’.Read more
22Jun2020Service Monitor APIWe’re delighted to announce the latest release of the Service Monitor API which allows us to receive any transaction details from an EPoS or Online Ordering system and instantly generate a bespoke survey URL to utilise this information within a customer feedback survey.Read more
02Apr2020Adding Voice Into SurveysService Monitor is pleased to announce a new integration with the award-winning Phebi Insight. Their technology provides an option for respondents to answer both closed and open-ended questions using their voices, rather than typing.Read more
