News & Blog - News

25

Jan

2021

Compass United Arab Emirates

Service Monitor have been appointed by Compass Group to run its ‘Did We Make You Smile’ customer feedback programme across its sites in the United Arab Emirates. Service Monitor already run the programme across Compass Group’s UK sites and more European countries are due to come on board in the near future.

07

Jan

2021

Time2Eat App Integration

Having worked with Compass Group for five years, developing customer feedback programmes across all of their UK business, we have now fully integrated with their new ordering app ‘Time2Eat’. Time2Eat allows customers to view menus from a variety of supplied cafés restaurants and brands and place their order for COVID-safe collection.

04

Jan

2021

Fuller’s close out 2020 on an all time high

Fuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec. Since re-opening in July, Fuller’s pubs have been wowing guests with their levels of safety, amazing beers and food offerings.

15

Dec

2020

B&M appoints Service Monitor to run NPS survey

B&M, the operator of over 600 discount stores throughout the UK, have appointed Service Monitor to run a survey to generate their NPS (Net Promoter Score) versus two of their major competitors.

10

Dec

2020

Hall & Woodhouse – Looking to the future

Service Monitor have just concluded a major piece of research aimed at giving Hall & Woodhouse a clear road map for the future. The work, delivered by an online survey, is giving Hall & Woodhouse a clear steer in terms of market segmentation, what the menu/drinks offers should be and which pubs should be doing what in terms of their offer.

29

Sep

2020

Engaging Parents and Teachers – Edenred Online Research

Service Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school. Edenred provide the school meal voucher scheme for all schools in the UK and have had to develop and adapt their service and offering to ensure that every eligible family and child are able to access the essential vouchers during these very difficult times. The surveys conducted by Service Monitor provided Edenred with invaluable feedback on how their service is working and being received by these two differing groups. The insight provided has ensured that Edenred can validate that the processes they are putting in place are working for their customers. During the duration of the project we have also been able to drive large amounts of customer feedback to the Trustpilot site, an important platform for Edenred.

News & Blog - News

25

Compass United Arab Emirates

07

Time2Eat App Integration

04

Fuller’s close out 2020 on an all time high

15

B&M appoints Service Monitor to run NPS survey

10

Hall & Woodhouse – Looking to the future

29

Engaging Parents and Teachers – Edenred Online Research

Categories

Recent News

June 2026: The Sport-Led Summer Bet

Employee Engagement Surveys: Giving Your Team a Voice Before They Vote with Their Feet

Your Online Reviews Aren't Telling You What You Think They Are

Why Wedding Venues Should Mystery Test Their Own Enquiry Calls and Emails

May 2026: The Race for Repeat

Popular Tags