Fuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec.
Since re-opening in July, Fuller’s pubs have been wowing guests with their levels of safety, amazing beers and food offerings.
Mark Marshall said “this is an astonishingly great result for Fuller’s. With all the shutdown, reopen, shutdown problems, to deliver this level of NPS is a true reflection of some very, very dedicated people. They deserve every plaudit going”.