Hall & Woodhouse, a long-standing client, has embarked on an exciting new phase by re-launching its Mystery Diner programme in collaboration with Service Monitor.

This strategic partnership aims to take the guest experience at their 52 managed pubs to new heights by implementing a comprehensive survey that covers various aspects of service and concept standards, food and drink quality, compliance with cleanliness and safety standards, and more.

Through Service Monitor’s expertise, Hall & Woodhouse also runs a separate Mystery Guest programme for its estate of Inns and hotels, ensuring an all-encompassing approach to enhancing their hospitality ethos.