20Mar2020UK PM Boris Johnson announces closure of pubs, bars and restaurantsBoris Johnson ordered pubs and restaurants to close in the U.K. and urged members of the public to remain indoors to avoid the spread of the coronavirus.Read more
18Oct2019The Venues CollectionService Monitor has extended it’s range of services within Compass Group. The Venues Collection, a group of event spaces with hotel and leisure facilities located across the UK, will be assessing its performance through a combo of mystery guest visits and test event enquiry calls.Read more
26Sep2019Stamford Bridge Singha Beer surveysService Monitor were appointed to interview fans at Stamford Bridge about their perceptions and thoughts of Singha Beer – the official beer of Chelsea FC and distributed by Shepherd Neame in the UK. The research was carried out at the game v. Liverpool on Sunday 22nd Sept. Mark Marshall, MD of Service Monitor & Chelsea supporter, commented “I am so proud for Service Monitor to be appointed to do this important work. Unusually for me there is only one result I’m interested in. And that’s doing a great job for the client”Read more
09Sep2019Boxpark choose Service MonitorService Monitor are delighted to be appointed by Boxpark to run a new Mystery Customer programme. Their multi-faceted sites offer shopping, eating, dining and amazing entertainment with a non-stop lively, engaging energy. Mark Marshall MD of Service Monitor comments: “Working with Boxpark ticks every Service Monitor box for me – food, drink, shopping and entertainment and we can’t wait to get started”Read more
12Aug2019Service Monitor faces up to guests for Shepherd NeameShepherd Neame and Service Monitor have been working together many a year on Mystery Guest programmes. We are now going to the next logical step and conducting face to face interviews with guests in the pub in order to understand at first-hand what guests think about their experience and how it could be further improved. Focus Groups have also been used as part of this ongoing exercise.Read more
27Jul2019Tokyo to OsakaFollowing our appointment in Tokyo, Service Monitor have now been picked to carry out mystery dining to the top-rated restaurants housed in the magnificent Conrad Hotel Osaka. Among these are Atmos and the appropriately named 40 Sky Bar & Lounge. Have a guess which floor this is on! Service Monitor are recruiting local and ex-pat mystery diners to complete these assignments in order to cover all aspects of opinion.Read more
