28May2020COVID-19 Online Focus GroupService Monitor recently hosted an online focus group with a cross section of frequent pub and restaurant guests to understand their views on how COVID-19 will impact the hospitality sector.Read more
22May2020Eating and Drinking after Coronavirus - Comment AnalysisThis post is a follow up on our Eating and Drinking After Coronavirus survey, focusing on the comments provided. As part of the EDAC survey we also requested that the respondents give us their own comments in regard to what the pubs, bars and restaurants can do to make the customers return after the lockdown and also what would make them uncomfortable to see upon return. Most of the comments echoed responses already conveyed in the closed responses part of the survey.Read more
08May2020Eating and Drinking after Coronavirus - ResultsFollowing the EDAC Survey announcement last week and with the second three week period of lockdown coming to an end, we’ve decided to reach out to publish the results from the 12,422 people who have completed the survey so far. The survey was designed to understand customer opinion on what they would expect from their post-lockdown pub and restaurant experience, the results below are what percentage of people selected ‘absolutely required’ for each option.Read more
01May2020Eating and Drinking after Coronavirus - SurveyOur industry is abundant with speculation. Speculation about when pubs and restaurants will re-open. Will there be restrictions? What will it all look like? And what do customers want / don’t want to see – which is where we come in.Read more
09Apr2020Supporting Local PubsSupport pubs in their pledge to serve their communities with My Pub Shop and its new campaign tag your local. As a new, non-profit, click and collect service that can keep pubs active and operational during this pandemic, mypubshop, has already won the support of nearly 20 key partners, opening the platform up to thousands of pubs and bars across the country.Read more
08Apr2020Google Review Replies are BackGoogle has updated their support pages and are now allowing locations to respond to their reviews once again. Review replies are now available. Over the coming weeks, new user reviews, new user photos, new short names, and Q&A will be available. Their availability will gradually expand by country and business category.Read more