09Jun2017Fuller’s - London Pride, or is it?When Fuller’s launch a new product as iconic as London Pride Unfiltered then they need to ensure their pub teams are 100% behind it, promoting it actively and positively.Read more
05Jun2017Fuller’s – invest or not invest, that is the questionWhen investing a 7-figure sum into a business one needs to have a level of confidence that the investment will pay back to the business at a rate that is acceptable – at least.Read more
01May2017New Pub Company / Laines LondonHaving worked with Peter Linacre the New Pub Company for nearly 5 years it was a shock when we heard he had sold all but one of his pubs to the Laines London group of pubs. We will continue to work with Peter and his remaining venue – and now onto a new chapter with Laines.Read more
12Apr2017Hall & Woodhouse diariesA lot of the research we conduct is around what people say they will do – especially when trying to understand current and future activity and trends.Read more
01Apr2017StonegateFollowing an extensive and varied programme of piloting and testing customer engagement and feedback programmes for Stonegate we have now created and launched our most comprehensive reporting system for Stonegate. Customer feedback is collated from several unique sources…Read more
08Mar2017UK Customer Satisfaction Awards 2017Service Monitor were very proud to attend the UK Customer Satisfaction Awards held by The Institute of Customer Service along with our colleagues from Compass (Eurest) Group. Nominated for an award in the Customer Feedback Strategy category we unfortunately were not invited up on the stage as winners!Read more
