29 Sep 2020 Engaging Parents and Teachers – Edenred Online Research Service Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school. Read more
21 Aug 2020 Park Holidays UK - Changing consumer behaviour With the general move to UK ‘staycationing’ in the light of Covid, Service Monitor have been busy helping Park Holidays UK understand the shifts in customer behaviours and demographics behind their boom in holiday home ownership and holiday making. Read more
07 Aug 2020 Realm shopping centres appoint Service Monitor to help keep customers safe. Realm, who operate shopping centres such The London Designer Outlet Wembley, Resorts World Birmingham and Lakeside Doncaster, have appointed Service Monitor to carry out mystery customer visits to assess the delivery of Covid safety measures put in place both in each store and centre functions such as Guest Services, toilets and car parks. Read more
24 Jul 2020 Hall & Woodhouse keeping customers safe on their return Service Monitor have been busy conducting mystery guest visits to Hall & Woodhouse managed pubs as they have been re-opening. Read more
15 Jul 2020 Chancellor's mini-budget survey Chancellor Rishi Sunak has delivered his summer economic plan to help the UK economy recover from the impact of the coronavirus pandemic. Read more
10 Jul 2020 Fuller's wowing guests on re-opening Service Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS. Read more
