04 Jan 2021 Fuller’s close out 2020 on an all time high Fuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec. Read more
15 Dec 2020 B&M appoints Service Monitor to run NPS survey B&M, the operator of over 600 discount stores throughout the UK, have appointed Service Monitor to run a survey to generate their NPS (Net Promoter Score) versus two of their major competitors. Read more
10 Dec 2020 Hall & Woodhouse – Looking to the future Service Monitor have just concluded a major piece of research aimed at giving Hall & Woodhouse a clear road map for the future. Read more
29 Sep 2020 Engaging Parents and Teachers – Edenred Online Research Service Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school. Read more
21 Aug 2020 Park Holidays UK - Changing consumer behaviour With the general move to UK ‘staycationing’ in the light of Covid, Service Monitor have been busy helping Park Holidays UK understand the shifts in customer behaviours and demographics behind their boom in holiday home ownership and holiday making. Read more
07 Aug 2020 Realm shopping centres appoint Service Monitor to help keep customers safe. Realm, who operate shopping centres such The London Designer Outlet Wembley, Resorts World Birmingham and Lakeside Doncaster, have appointed Service Monitor to carry out mystery customer visits to assess the delivery of Covid safety measures put in place both in each store and centre functions such as Guest Services, toilets and car parks. Read more
