News & Blog

05

May

2022

Hall & Woodhouse Inns with rooms appoint Service Monitor

Client, Hall & Woodhouse, have asked Service Monitor to deploy mystery guests to make visits to their inns with accommodation. The programme will provide highly detailed feedback on the overall guest experience of the dinner, bed and breakfast offer.

25

Apr

2022

Service Monitor helps hospitals understand what retail facilities customers need

Service Monitor has been harvesting the views of patients, visitors and staff at Luton & Dunstable and Bedford Hospital Trusts. Deploying online surveys and face to face interviews, Service Monitor have been focusing on what catering facilities are needed and likewise on site retail.

01

Nov

2021

Service Monitor engage with Park Holidays owners

Park Holidays, have seen a massive interest in holiday home ownership after the pandemic has boosted staycations. This year’s annual owners survey, conducted by Service Monitor, will provide a great barometer of how owners are looking to utilise their holiday home in the future and what on-park facilities they now need.

01

Sep

2021

Did We Make You Smile extends to EME markets

Compass Group, a client of the Service Monitor for over 7 years, have rolled out their UK customer research programme – Did We Make You Smile – across all of their European and Middle East markets.

16

Jul

2021

I'm a Celebrity Jungle Challenge

Service Monitor have been deploying customers to client Continuum Attractions’ latest venture in Manchester – the I’m a Celebrity Jungle Challenge. Featuring Main Camp, the Throne and Winners Bridge, guests race against the clock collecting stars all in a jungle setting.

01

Jul

2021

Cook + Thief

Partnering with some of the most talented chefs from the best West End restaurants, Cook & Thief have chosen Service Monitor to manage their post experience customer satisfaction programme. Each exclusive dish is executed in the Cook & Thief central London kitchen and, for the first time, customers can select a delivery from multiple restaurants in one single order.

News & Blog

05

Hall & Woodhouse Inns with rooms appoint Service Monitor

25

Service Monitor helps hospitals understand what retail facilities customers need

01

Service Monitor engage with Park Holidays owners

01

Did We Make You Smile extends to EME markets

16

I'm a Celebrity Jungle Challenge

01

Cook + Thief

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