29Sep2020Engaging Parents and Teachers – Edenred Online ResearchService Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school.Read more
21Aug2020Park Holidays UK - Changing consumer behaviourWith the general move to UK ‘staycationing’ in the light of Covid, Service Monitor have been busy helping Park Holidays UK understand the shifts in customer behaviours and demographics behind their boom in holiday home ownership and holiday making. In-depth telephone interviewing with new owners and online surveys with holiday makers are providing strategic intelligence into how the future is going to look.Read more
07Aug2020Realm shopping centres appoint Service Monitor to help keep customers safe.Realm, who operate shopping centres such The London Designer Outlet Wembley, Resorts World Birmingham and Lakeside Doncaster, have appointed Service Monitor to carry out mystery customer visits to assess the delivery of Covid safety measures put in place both in each store and centre functions such as Guest Services, toilets and car parks.Read more
24Jul2020Hall & Woodhouse keeping customers safe on their returnService Monitor have been busy conducting mystery guest visits to Hall & Woodhouse managed pubs as they have been re-opening.Read more
15Jul2020Chancellor's mini-budget surveyChancellor Rishi Sunak has delivered his summer economic plan to help the UK economy recover from the impact of the coronavirus pandemic.Read more
10Jul2020Fuller's wowing guests on re-openingService Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS.Read more
