Realm, who operate shopping centres such The London Designer Outlet Wembley, Resorts World Birmingham and Lakeside Doncaster, have appointed Service Monitor to carry out mystery customer visits to assess the delivery of Covid safety measures put in place both in each store and centre functions such as Guest Services, toilets and car parks.

“The level of detail provided by the mystery customer data allows stores and centre management to quickly deal with any gaps in delivery in order to keep both customers and employees alert and as a consequence, safe” said Mark Marhsall.