A Remarkable guest feedback programme for a Remarkable company…

Remarkable Pubs chief Elton Mouna has asked Service Monitor to capture his guests' feelings through a mystery customer programme - but not as we know it. Rather than score a report after the visit, one of Service Monitors researchers calls and takes the guest through a recorded interview.

The interview will deliver top of mind feelings from the guest as well as picking up a range of ‘quick win’ improvements for the pubs to address. The 30 minute [scoreless] interview makes the feedback process “more human, real and useful than pages and pages of ticked boxes” said Elton Mouna.