Shield Safety Group appoint Service Monitor

In response to our nationwide EDAC survey [Eating & Drinking After Coronavirus] – the largest survey of its kind in the UK with 40,000 responses so far – Service Monitor has been appointed by Shield Safety Group to help shape their hospitality industry safety programme ‘Safe to Trade’.

Online surveys to both the consumer and leading industry figures have so far been conducted and the outputs have been used to make ‘Safe to Trade’ the benchmark service.

Service Monitor helps free school meal vouchers

Service Monitor have been appointed by Edenred UK, who work with the Department for Education to deliver supermarket vouchers to those families where schools are not able to make food available.

Again, our knowledge of consumers’ COVID-19 expectations and fears make us ideal partners to help with this most excellent work so well highlighted by footballer Marcus Rashford.

Our online survey, sent to schools all over the UK, is delivering insight on both the strengths of the programme and areas that can be improved.

Compass making life long friends

Throughout the pandemic, Service Monitor has been collecting customer feedback from Compass front line sites – including the Police and Royal Mail.

Currently, customers are generating an amazing satisfaction rate of 92% across all sectors. Customers are genuinely grateful and respectful of the service, the food and the simple fact that Compass is there for them during such tough times.

Mark Marshall commented “this is such a great platform to build on for the future and a true story of triumph out of adversity”.

Fuller's wowing guests on re-opening

Service Monitor's ‘Fuller's Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS.

Guests are being totally wowed at the care, attention and quality being delivered by Fuller's people. Mark Marshall commented “Fuller's generated an NPS of 84% last week and that is a dreamland figure. Equally heart-warming are the comments being made about how the pub teams are focused on guest safety – this being the number one priority right now”.

If you would like to give feedback from a recent visit to a Fuller's pub you can do so via

Chancellor's mini-budget survey

Chancellor Rishi Sunak has delivered his summer economic plan to help the UK economy recover from the impact of the coronavirus pandemic.

We asked our panel of mystery customers what they thought of the plan, specifically the impact to the hospitality industry of the “eat out to help out” scheme and six-month VAT cut for restaurants, hotels and attractions.

We had over 2000 responses within a few hours of opening the survey. We must say a massive thank you to our great community for taking the time to provide us with their views.