Shepherd Neame, Britain’s oldest brewer, has embarked on a transformative journey by partnering with Service Monitor, a leading guest feedback solution. This strategic alliance aims to redefine Shepherd Neame’s commitment to exceptional customer experiences.

Understanding the significance of online reputation management, Shepherd Neame has partnered with Service Monitor to actively monitor and respond to customer reviews across major platforms like Tripadvisor, Facebook, Google, and Booking.com.

In addition, through a CRM integration and QR codes on site, Service Monitor will collect feedback from guests who have been into the venues.

This proactive approach not only strengthens customer relationships but also showcases Shepherd Neame’s unwavering commitment to listening and addressing customer feedback promptly.

All results and invaluable insights provided by Service Monitor’s unique portal.