Following an extensive and varied programme of piloting and testing customer engagement and feedback programmes for Stonegate we have now created and launched our most comprehensive reporting system for Stonegate. Customer feedback is collated from several unique sources…

…online survey, on site touch screen feedback kiosks, roaming tablets, social media and Stonegate’s own company website.

Trying to get a view on customers via all of this data used to be a real challenge – but now it is all in one place, our unique reporting dashboard portal. Users at all levels can now view their customer feedback in one place and, through blended scoring, have a single view of customer experience levels.