These case studies show how Service Monitor’s programmes work in practice: what the client needed, how the programme was designed, and what changed as a result. They cover mystery customer and mystery guest programmes across pub and restaurant estates, mystery caller work for venue helpdesks, and high-volume survey and reporting programmes for contract catering.
Long partnerships are the pattern rather than the exception. Several of the clients below have worked with us for a decade or more, and the programmes have evolved with them, from paper questionnaires through to AI-adaptive surveys and AI-powered analysis. You can read about how we work in each sector on our Who We Work With pages.
