Your Data, Your Way
We don’t believe in siloing data. You own your customer experience information, and we make it accessible in whatever format serves your business needs.
We build custom integrations, automated data feeds, and data replication pipelines tailored to your technical environment and business requirements.
API Access
Our API provides programmatic access to your customer experience data. We handle the technical setup and implementation - you get reliable data access for your applications, dashboards, or automated workflows.
Pull survey results, mystery shopping scores, review data, and analytics into your data warehouse, business intelligence platform, or custom applications. Standard REST API architecture ensures compatibility with modern development practices.
Data Exports
We configure automated exports that deliver data to your systems in the formats you need - CSV, JSON, Excel, or custom formats. Schedule exports daily, weekly, monthly, or triggered by specific events.
You get complete access to all your data: raw survey responses, aggregated metrics, comment analysis, mystery shopping reports, review data. No restrictions on what data you can export.
Custom Data Feeds & Enrichment
Integrating With Your Business Systems
We build custom integrations with your existing systems to enrich customer experience data and improve survey quality.
By integrating with menu systems, booking platforms, EPOS, and CRM systems, we can automatically capture context about each customer interaction - what they ordered, when they visited, booking details, purchase history. This means we don’t need to ask those questions in surveys.
The Benefits of Data Enrichment
When we already know information from your systems, surveys become shorter and more focused:
- Higher response rates - customers complete shorter surveys
- Better data quality - no relying on customer memory of what they ordered
- Richer insights - combine feedback with transaction and operational data
- Win-win outcome - better experience for customers, better data for you
Push and Pull Data Access
We create custom data feeds tailored to your integration requirements. Pull data from our systems via API, or we push data to your systems on your schedule. We handle the technical implementation - you specify what data you need and where it should go.
Data Replication to Your Infrastructure
We replicate your customer experience data to your own database, data warehouse, or data lake. This gives you complete control over how you query, analyze, and combine the data with your other business information.
Once data is in your infrastructure, connect it to any business intelligence tool you use - Power BI, Tableau, Looker, or custom analytics platforms. You maintain full ownership and control within your existing technical environment.
Open Data Philosophy
Different teams need data in different ways. Operational managers monitor dashboards in real-time, analysts want raw data in BI tools, IT teams need API access, executives want automated reports.
We accommodate these different needs rather than forcing everyone into one system.
Security & Authentication
Secure Access Control
API access and data exports use industry-standard authentication and authorization. Control who can access what data, with granular permissions based on roles and organizational hierarchy.
Built on AWS Infrastructure
All data access runs on secure AWS infrastructure with encryption in transit and at rest. Your data remains protected while remaining accessible to authorized users and systems.
Technical Documentation & Support
Comprehensive Documentation
API documentation covers endpoints, authentication, data schemas, rate limits, and example implementations. Get your integration team up and running quickly with clear technical guidance.
Integration Support
Our team supports your technical implementation, from initial setup through ongoing maintenance. We work with your developers to ensure integrations run smoothly and deliver the data you need.
Ready to integrate customer experience data into your business systems? Contact us to discuss API access and integration options.