Who We Work With
Service Monitor measures customer experience for operators in hospitality, leisure, retail, and contract catering. We design and run mystery shopping, survey, and review monitoring programmes, and the right programme looks different in every sector: the brief for a hotel mystery guest is not the brief for a pub mystery diner, and a workplace restaurant needs a different feedback approach from a stadium. In every case the goal is the same. Not measurement for its own sake, but improvement: happier customers who come back, teams that know what good looks like, and businesses that are more successful because of both.
The pages below explain how our programmes work in each of the sectors we know best, with links to the case studies behind them.
The list is not a boundary. Wherever someone sells a product or a service to someone else, whether to a consumer or to another business, there is an interaction worth measuring, and our work has covered student accommodation, garden centres, holiday parks, distillery tours, and trade counters on exactly that principle. If your sector is not listed below, contact us and we will talk through what a programme would look like.
