28 May 2020 COVID-19 Online Focus Group Service Monitor recently hosted an online focus group with a cross section of frequent pub and restaurant guests to understand their views on how COVID-19 will impact the hospitality sector. Read more
01 Jul 2019 Focus on food for Stonegate Service Monitor is extending its range of services within Stonegate. Aside from the Online Surveys, Social Media analysis and Mystery Guest elements of the Gr8Serve programme, Service Monitor have been running a series of focus groups designed to understand guest reactions to the current and proposed menu offer across several key business formats within the group. Read more
02 May 2019 Hall & Woodhouse Inns – Truly Inncredible Service Monitor has just completed focus groups for our long established client Hall & Woodhouse – this time exploring their guests reactions to their collection of inns with rooms. Read more
02 Nov 2018 Shepherd Neame guests tell us what they want Service Monitor are in the process of conducing in-depth focus groups for Shepherd Neame. Read more
30 Jun 2018 You can’t win anything with kids! Well maybe you can’t (or can you?) but dismiss their influence at your peril. Read more
21 Jun 2018 Eclectic focus groups Barry maybe the oldest swinger in town but still has the knack of engaging with clubbers in Brighton, Reading & London and eliciting what they want from a great night out. Read more
