19May2026When a Pricing Decision Becomes a Reputation ProblemWhen a pricing change damages an operator’s reputation, it’s almost never the price itself. It’s the principle.Read more
12May2026Google Is Quietly Taking Over the Restaurant Booking JourneyGoogle launched AI-powered restaurant booking directly inside UK search results on 10 April 2026. For hospitality operators, this changes who owns the customer relationship at the top of the funnel, and most haven’t thought through what it means yet.Read more
27Apr2026Responding to Google Reviews: What Good Looks LikeA negative Google review with no response is the only version of events. Whatever happened, whoever was at fault, whatever the context, the reviewer’s account is the one prospective customers see. Until you reply, there is no other side of the story.Read more
