News & Blog - Hall & Woodhouse

20

Apr

2023

Hall & Woodhouse Revitalises Mystery Diner Programme with Service Monitor

Hall & Woodhouse, a long-standing client, has embarked on an exciting new phase by re-launching its Mystery Diner programme in collaboration with Service Monitor. This strategic partnership aims to take the guest experience at their 52 managed pubs to new heights by implementing a comprehensive survey that covers various aspects of service and concept standards, food and drink quality, compliance with cleanliness and safety standards, and more.

29

Jul

2022

Friday Opinion - Small is better when it comes to pubs with rooms

Article originally published in Propel Friday Opinion on Fri 29th Jul 2022 and written by Mark Marshall. Whilst most areas of hospitality are currently contracting (when compared to pre-Covid data from 2019), UK Hospitality have noted that those offering accommodation are bucking this trend to the tune of + 10% growth. As reported in Propel this week.

05

May

2022

Hall & Woodhouse Inns with rooms appoint Service Monitor

Client, Hall & Woodhouse, have asked Service Monitor to deploy mystery guests to make visits to their inns with accommodation. The programme will provide highly detailed feedback on the overall guest experience of the dinner, bed and breakfast offer.

06

Jul

2018

Hall and Woodhouse – Keeping their best at their best

We are running our annual food survey for Hall & Woodhouse public houses. Guests may still ask for their favourites [pies, steak, burgers, fish and chips etc.] but these dishes need to be specified and presented at the top of their game. Our surveys are carried out live / real time in the pubs by Service Monitor interviewers. Guests are interviewed shortly after they have consumed the dishes in order to ensure that the feedback is based on a fresh in the mind reality; with no shade of opinion forgotten or left out.

30

Jun

2018

You can’t win anything with kids!

Well maybe you can’t (or can you?) but dismiss their influence at your peril. When Hall & Woodhouse wanted to relaunch their children’s menu within their high-quality pub venues they asked Service Monitor to find out what it was that children actually wanted – and what their parents thought too.

12

Apr

2017

Hall & Woodhouse diaries

A lot of the research we conduct is around what people say they will do – especially when trying to understand current and future activity and trends. Hall & Woodhouse, a client of ours for nearly 15 years, wanted to understand what other options there were for customers on a day to day basis in terms of food and drink when not at home. We considered the desire to understand customers fully and developed a digital diary-based programme.

News & Blog - Hall & Woodhouse

20

Hall & Woodhouse Revitalises Mystery Diner Programme with Service Monitor

29

Friday Opinion - Small is better when it comes to pubs with rooms

05

Hall & Woodhouse Inns with rooms appoint Service Monitor

06

Hall and Woodhouse – Keeping their best at their best

30

You can’t win anything with kids!

12

Hall & Woodhouse diaries

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