27 Jul 2019 Tokyo to Osaka Following our appointment in Tokyo, Service Monitor have now been picked to carry out mystery dining to the top-rated restaurants housed in the magnificent Conrad Hotel Osaka. Read more
15 Jul 2019 Zerodegrees sign up with Service Monitor Service Monitor are delighted to be appointed by Boxpark to run a new Mystery Customer programme. Read more
12 Jun 2019 Puttshack Service Monitor have been appointed to understand the customer experience at the exciting new Puttshack concept. Read more
24 May 2019 Service Monitor arrives in Tokyo No stranger to fine dining, Service Monitor have been picked to carry out mystery dining to the 5 top rated restaurants housed in the magnificent Conrad Hotel overlooking Tokyo Bay. Read more
02 May 2019 Hall & Woodhouse Inns – Truly Inncredible Service Monitor has just completed focus groups for our long established client Hall & Woodhouse – this time exploring their guests reactions to their collection of inns with rooms. Read more
01 May 2019 Service Monitor expands Laine Pub Company research After 6 months of a trial period we are very pleased to announce that Laine Pub Company will be utilising our mystery customer programme across all venues within the business as of May 2019. Read more