20Mar2020UK PM Boris Johnson announces closure of pubs, bars and restaurantsBoris Johnson ordered pubs and restaurants to close in the U.K. and urged members of the public to remain indoors to avoid the spread of the coronavirus.Read more
18Oct2019The Venues CollectionService Monitor has extended it’s range of services within Compass Group. The Venues Collection, a group of event spaces with hotel and leisure facilities located across the UK, will be assessing its performance through a combo of mystery guest visits and test event enquiry calls.Read more
09Sep2019Boxpark choose Service MonitorService Monitor are delighted to be appointed by Boxpark to run a new Mystery Customer programme. Their multi-faceted sites offer shopping, eating, dining and amazing entertainment with a non-stop lively, engaging energy. Mark Marshall MD of Service Monitor comments: “Working with Boxpark ticks every Service Monitor box for me – food, drink, shopping and entertainment and we can’t wait to get started”Read more
27Jul2019Tokyo to OsakaFollowing our appointment in Tokyo, Service Monitor have now been picked to carry out mystery dining to the top-rated restaurants housed in the magnificent Conrad Hotel Osaka. Among these are Atmos and the appropriately named 40 Sky Bar & Lounge. Have a guess which floor this is on! Service Monitor are recruiting local and ex-pat mystery diners to complete these assignments in order to cover all aspects of opinion.Read more
15Jul2019Zerodegrees sign up with Service MonitorService Monitor are delighted to be appointed by Boxpark to run a new Mystery Customer programme. Their multi-faceted sites offer shopping, eating, dining and amazing entertainment with a non-stop lively, engaging energy. Mark Marshall MD of Service Monitor comments: “Working with Boxpark ticks every Service Monitor box for me – food, drink, shopping and entertainment and we can’t wait to get started”Read more
12Jun2019PuttshackService Monitor have been appointed to understand the customer experience at the exciting new Puttshack concept. Carefully profiled Mystery Shoppers were deployed across all occasion types and has proved invaluable in helping Puttshack understand the delivery of its offer.Read more
