02 May 2019 Hall & Woodhouse Inns – Truly Inncredible Service Monitor has just completed focus groups for our long established client Hall & Woodhouse – this time exploring their guests reactions to their collection of inns with rooms. Read more
01 May 2019 Service Monitor expands Laine Pub Company research After 6 months of a trial period we are very pleased to announce that Laine Pub Company will be utilising our mystery customer programme across all venues within the business as of May 2019. Read more
06 Sep 2018 Back of the net When the champions of the Premier League are looking for someone to work with, who do they turn too – well Service Monitor of course! Read more
23 Aug 2018 First Restaurant Group Owning beautiful businesses such as the Summer House in the Little Venice area of London it is our great pleasure to once again be providing a mystery customer programme to the First Restaurant Group. Read more
23 Aug 2018 New balls please Service Monitor have been appointed by Superbowl to measure the full customer experience at all its centres - from booking through to the game, food and other entertainment facilities. Read more
22 Aug 2018 Balls Brothers London Service Monitor has begun a project for Balls Brothers London, part of Novus Group. Read more
