02May2019Hall & Woodhouse Inns – Truly InncredibleService Monitor has just completed focus groups for our long established client Hall & Woodhouse – this time exploring their guests reactions to their collection of inns with rooms.Read more
01May2019Service Monitor expands Laine Pub Company researchAfter 6 months of a trial period we are very pleased to announce that Laine Pub Company will be utilising our mystery customer programme across all venues within the business as of May 2019.Read more
06Sep2018Back of the netWhen the champions of the Premier League are looking for someone to work with, who do they turn too – well Service Monitor of course!Read more
23Aug2018First Restaurant GroupOwning beautiful businesses such as the Summer House in the Little Venice area of London it is our great pleasure to once again be providing a mystery customer programme to the First Restaurant Group. Service Monitor will be providing dining mystery customer visitors as previously, as well as using the same methodology to assess their accommodation offer.Read more
23Aug2018New balls pleaseService Monitor have been appointed by Superbowl to measure the full customer experience at all its centres - from booking through to the game, food and other entertainment facilities. “It’s great to be back in bowling again” said Mark Marshall MD of Service Monitor. “We have worked a lot in this sector down the years and it’s wonderful to see it’s as vibrant and colourful as ever”.Read more
22Aug2018Balls Brothers LondonService Monitor has begun a project for Balls Brothers London, part of Novus Group. Mystery dining is the name of the game here across the 10 London venues. Mark Marshall MD of Service Monitor said ”I have long been an admirer of these lovely public houses which are oozing personality, history and class. I am very excited to be working with them.”Read more
