Mystery-Customer | Service Monitor

News & Blog - Mystery-Customer

22

Aug

2018

Balls Brothers London

Service Monitor has begun a project for Balls Brothers London, part of Novus Group. Mystery dining is the name of the game here across the 10 London venues. Mark Marshall MD of Service Monitor said ”I have long been an admirer of these lovely public houses which are oozing personality, history and class. I am very excited to be working with them.”

01

Jun

2018

Service Monitor serves up a wee dram

Service Monitor has been appointed to conduct mystery guest visits to some of the most iconic distilleries in Scotland – including Scapa, Abelour & Glenlivet. Everything from the booking call to the post tour tasting is covered in this programme. Cheers!

14

Sep

2017

Elite Hotels

Service Monitor are very proud to announce that Elite Hotels have commissioned us to create and run a bespoke mystery customer programme for the magnificent hotels they own. Hotels including Luton Hoo, The Grand Hotel Eastbourne, Ashdown Park and Tylney Hall will all have their customer experience assessed via our mystery customer programme.

28

Aug

2017

Laines London

Having worked with Peter Linacre and the New Pub Company for many years it was a great surprise to hear that Laines London had bought the majority of the pubs within the group. However initial meetings have led to Service Monitor now working with Laines London and offering a developed mystery customer programme for the purchased venues. Additional programmes such as assessing venues accessibility for disabled customers are in discussions and a long-term relationship with this exciting business is hopefully underway.

14

Aug

2017

Brewhouse & Kitchen

Continuing the trend of previous clients coming back, we have been engaged by Brewhouse & Kitchen to once again create a specific mystery customer programme for their food and craft beer venues. Having on site brewing facilities as well as an inventive menu has helped B&K move onto 17 venues now – our latest programme will focus on the new training to ensure all customers are looked after from the moment they arrive in the pub.

01

Aug

2017

Chapter Living

As the UK student accommodation arm of the international group Greystar, Chapter Living is major player in the provision of high quality student accommodation in London, predominantly catering for overseas students arriving in the UK for the first time. Due to the nature of the residents and the relationship within the buildings we have designed a comprehensive programme of research activity that incorporates video mystery customers, SMS surveys, online surveys with touch screen kiosks on-site and telephone mystery customer calls. The programme stretches across all residents in their 8 fantastic buildings – hoping not to interrupt their studies (or use of the on-site gym) too much.

News & Blog - Mystery-Customer

22

Balls Brothers London

01

Service Monitor serves up a wee dram

14

Elite Hotels

28

Laines London

14

Brewhouse & Kitchen

01

Chapter Living

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