NPS | Service Monitor

News & Blog - NPS

31

Jan

2023

Net Promoter Score (NPS)

What is NPS? NPS stands for Net Promoter Score. It is a measure of customer satisfaction and loyalty.

04

Jan

2021

Fuller’s close out 2020 on an all time high

Fuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec.

15

Dec

2020

B&M appoints Service Monitor to run NPS survey

B&M, the operator of over 600 discount stores throughout the UK, have appointed Service Monitor to run a survey to generate their NPS (Net Promoter Score) versus two of their major competitors.

10

Jul

2020

Fuller's wowing guests on re-opening

Service Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS.

23

Feb

2018

Digging up new feedback at Wyevale

Wyevale, with over 140 garden centres nationwide, has appointed Service Monitor to trial a brand new customer feedback programme.

News & Blog - NPS

31

Net Promoter Score (NPS)

04

Fuller’s close out 2020 on an all time high

15

B&M appoints Service Monitor to run NPS survey

10

Fuller's wowing guests on re-opening

23

Digging up new feedback at Wyevale

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Net Promoter Score (NPS)

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