31 Jan 2023 Net Promoter Score (NPS) What is NPS? NPS stands for Net Promoter Score. It is a measure of customer satisfaction and loyalty. Read more
04 Jan 2021 Fuller’s close out 2020 on an all time high Fuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec. Read more
15 Dec 2020 B&M appoints Service Monitor to run NPS survey B&M, the operator of over 600 discount stores throughout the UK, have appointed Service Monitor to run a survey to generate their NPS (Net Promoter Score) versus two of their major competitors. Read more
10 Jul 2020 Fuller's wowing guests on re-opening Service Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS. Read more
23 Feb 2018 Digging up new feedback at Wyevale Wyevale, with over 140 garden centres nationwide, has appointed Service Monitor to trial a brand new customer feedback programme. Read more
