News & Blog - Online Survey

02

Sep

2026

5,000 Free Coca-Colas in Two Weeks: A Spin-to-Win Takeover with Compass Group

Some projects are worth shouting about. This one gave away close to 5,000 cans of Coca-Cola in just two weeks. Coca-Cola recently teamed up with Compass Group to sponsor part of the Did We Make You Smile survey, the ongoing online survey programme we run to capture how diners feel about their workplace catering. For two weeks, diners across Austria, Belgium, France, Germany, Italy, Luxembourg, and Portugal got something extra with their feedback: a spin-to-win takeover, with a free Coca-Cola up for grabs.

24

Jul

2026

Blending Data with Gut Feel: What the Best Hospitality Operators Do Differently

Combining mystery shopping with customer surveys and review monitoring is the approach the best multi-site hospitality operators take. Most only do one of the three. The difference shows up in the consistency data.

15

Apr

2026

The Big Occasions Are Getting Bigger, and Most Venues Aren't Ready

I had a genuinely poor Father’s Day lunch a couple of years ago. Not disastrous, just relentlessly average in a way that felt insulting given the occasion. A forty-minute wait for mains we’d pre-ordered. A manager who walked through the room twice without making eye contact with anyone. Dessert menus that arrived at two tables and were forgotten at four others, including ours. The food was fine when it turned up. The experience around it felt like the venue had sold 200 covers and hoped for the best.

01

Apr

2024

Client Online Survey Exceeds 100k Responses A Month!

Having worked with their strategic team to develop a bespoke customer engagement programme for Compass Group EME Region (Did We Make You Smile - DWMYS), we’re thrilled to announce that the programme has exceeded expectations with over 100,000 individual customer responses in one month – March 2024. By using QR codes, touch screen kiosks/tablets, and seamless app integrations, DWMYS has not only gathered more client feedback than ever before, but also provided valuable insights for Compass Group’s operations across Europe and the Middle East.

09

Feb

2024

Expansion Continues with Compass Global - Turkey

Service Monitor have now added to the 18 countries that are already covered by the Did We Make You Smile (DWMYS) customer feedback survey as we launch the programme in Turkey. Compass Group are a contract catering and support services supplier and for a number of years now we have been their partner for customer feedback services.

11

Dec

2023

New ‘Competitive Socialising’ Brand Hires Service Monitor

Spinners UK is a new brand in the Competitive Socialising market, combining food and drink with activities such as bowling, darts, and clay pigeon shooting! Service Monitor has been commissioned to set up and run a comprehensive customer research programme that centralises insight from post-experience online surveys, review platform analysis, and mystery customer visits.

News & Blog - Online Survey

02

5,000 Free Coca-Colas in Two Weeks: A Spin-to-Win Takeover with Compass Group

24

Blending Data with Gut Feel: What the Best Hospitality Operators Do Differently

15

The Big Occasions Are Getting Bigger, and Most Venues Aren't Ready

01

Client Online Survey Exceeds 100k Responses A Month!

09

Expansion Continues with Compass Global - Turkey

11

New ‘Competitive Socialising’ Brand Hires Service Monitor

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