07Jan2021Time2Eat App IntegrationHaving worked with Compass Group for five years, developing customer feedback programmes across all of their UK business, we have now fully integrated with their new ordering app ‘Time2Eat’.Read more
04Jan2021Fuller’s close out 2020 on an all time highFuller’s Feedback, the guest feedback programme run by Service Monitor, recorded a record level of NPS in Nov/Dec.Read more
15Dec2020B&M appoints Service Monitor to run NPS surveyB&M, the operator of over 600 discount stores throughout the UK, have appointed Service Monitor to run a survey to generate their NPS (Net Promoter Score) versus two of their major competitors.Read more
10Dec2020Hall & Woodhouse – Looking to the futureService Monitor have just concluded a major piece of research aimed at giving Hall & Woodhouse a clear road map for the future.Read more
29Sep2020Engaging Parents and Teachers – Edenred Online ResearchService Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school.Read more
21Aug2020Park Holidays UK - Changing consumer behaviourWith the general move to UK ‘staycationing’ in the light of Covid, Service Monitor have been busy helping Park Holidays UK understand the shifts in customer behaviours and demographics behind their boom in holiday home ownership and holiday making. In-depth telephone interviewing with new owners and online surveys with holiday makers are providing strategic intelligence into how the future is going to look.Read more
