News & Blog - Online Survey

10

Dec

2020

Hall & Woodhouse – Looking to the future

Service Monitor have just concluded a major piece of research aimed at giving Hall & Woodhouse a clear road map for the future. The work, delivered by an online survey, is giving Hall & Woodhouse a clear steer in terms of market segmentation, what the menu/drinks offers should be and which pubs should be doing what in terms of their offer.

29

Sep

2020

Engaging Parents and Teachers – Edenred Online Research

Service Monitor have provided Edenred with research support to understand the perceptions of their service amongst teachers and the parents of pupils at their school. Edenred provide the school meal voucher scheme for all schools in the UK and have had to develop and adapt their service and offering to ensure that every eligible family and child are able to access the essential vouchers during these very difficult times. The surveys conducted by Service Monitor provided Edenred with invaluable feedback on how their service is working and being received by these two differing groups. The insight provided has ensured that Edenred can validate that the processes they are putting in place are working for their customers. During the duration of the project we have also been able to drive large amounts of customer feedback to the Trustpilot site, an important platform for Edenred.

21

Aug

2020

Park Holidays UK - Changing consumer behaviour

With the general move to UK ‘staycationing’ in the light of Covid, Service Monitor have been busy helping Park Holidays UK understand the shifts in customer behaviours and demographics behind their boom in holiday home ownership and holiday making. In-depth telephone interviewing with new owners and online surveys with holiday makers are providing strategic intelligence into how the future is going to look.

07

Aug

2020

Realm shopping centres appoint Service Monitor to help keep customers safe.

Realm, who operate shopping centres such The London Designer Outlet Wembley, Resorts World Birmingham and Lakeside Doncaster, have appointed Service Monitor to carry out mystery customer visits to assess the delivery of Covid safety measures put in place both in each store and centre functions such as Guest Services, toilets and car parks.

15

Jul

2020

Chancellor's mini-budget survey

Chancellor Rishi Sunak has delivered his summer economic plan to help the UK economy recover from the impact of the coronavirus pandemic. We asked our panel of mystery customers what they thought of the plan, specifically the impact to the hospitality industry of the “eat out to help out” scheme and six-month VAT cut for restaurants, hotels and attractions.

10

Jul

2020

Fuller's wowing guests on re-opening

Service Monitor’s ‘Fuller’s Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS. Guests are being totally wowed at the care, attention and quality being delivered by Fuller’s people. Mark Marshall commented “Fuller’s generated an NPS of 84% last week and that is a dreamland figure. Equally heart-warming are the comments being made about how the pub teams are focused on guest safety – this being the number one priority right now”.