Service Monitor
Why We Do What We Do
The goal is not measurement. The goal is improvement. We measure what actually happened, especially the behaviours that make money, through real people, and we give you something you can act on rather than a number to file away.
We are not here to catch anyone out. The general managers, chefs, licensees, and front-of-house teams we work with all work hard, and the programmes that change businesses are the ones where everyone is on board, from the boardroom to the floor, using the results to understand what went right, what went wrong, and what to do next. It is never about the scores, and nobody should fear them.
We love this work because it is a genuine win-win. Deliver a better experience and your customers are happier, your teams are prouder, and your business is more successful. That matters more than ever: when money is tight and people go out less often, every experience has to be worth it, because a customer who leaves disappointed does not complain, they just do not come back. Understanding the people who do not visit matters as much as listening to those who do, which is where focus groups and field research earn their place alongside the feedback.
We are a small family business based in Berkhamsted, Hertfordshire, and we are proud to be part of an industry that matters to this country. We are flexible, we play nicely with the systems and partners you already have, and we hold ourselves to an obvious standard: you cannot have Service in your name and then fail to deliver it. We want every customer who spends their hard-earned money with our clients to leave happy, come back, and tell their friends. Get in touch and you will be speaking to people who love what they do.
Service Monitor
Our Data Strategy
We believe that the data doesn’t belong to IT, agencies, data scientists, or analysts - it belongs to everyone in the business.
More data of better quality leads to enhanced analysis, which translates into valuable insights, business strategies, and higher profitability.
We aim for continuous delivery of analytic insights with the primary goal of satisfying the user.
We embrace change and seek to constantly understand evolving business needs.
Everything is designed to manage data at scale and to respond to real-world events as they happen.
Service Monitor
Why Choose Us
There is more to working with Service Monitor than simply delivering programmes. We don’t just throw data at you, we turn numbers into real stories and recommendations for positive change. And we just love it when we hear about these things happening. It makes our work seem so much more worthwhile.
“I like it that I have a relationship with you and not just an online portal” said a client recently.
We see ourselves as an extension of your team. We much prefer to be out and about forging strong relationships whether that be face to face, visiting venues or presenting in meetings rather than just uploading numbers to a dashboard.