Depending on the nature of your business, a carefully planned and well-written comment card is a great tool to allow customers to express their opinions and provide valuable feedback.
They offer customers a simple and convenient method to voice their opinions, suggestions, or complaints about their experience. This feedback can help your business understand what they are doing well and what needs improvement, allowing you to make changes that can improve customer satisfaction and loyalty.
Comment cards can be a low-cost way for you to gather customer feedback, as they do not require any sophisticated technology or infrastructure and are perfect to gain feedback where digital surveys are not suitable.
Let us help you design and process your comment cards. Our UK-based team will input your comment cards so they can be analysed and viewed on your online dashboard.
We can also help process letters to head office so they are recorded centrally and viewable alongside the rest of your customer experience data.