Mystery Shopping & Customer Feedback

We couldn’t have achieved our goals without the constant support, tireless efforts, and exceptional dedication Service Monitor provided.

I am truly grateful for the collective work and invaluable contribution of each member of the Service Monitor team. Your commitment to excellence was evident at every stage of the development of the surveys. The quality of your service and attention to detail exceeded my expectations, and I am thrilled to have the opportunity to work with such a dedicated team.

Here’s to a new year filled with exciting opportunities and ongoing collaboration. I look forward to what the future holds, and I am confident that together we will achieve new milestones in the coming years.

Yuliana Daniela Camacho Gonzalez

Compass Group España

The team at Service Monitor are true champions of customer service.

They provide Fuller's with real insight across both business to customer and business to business programmes; all presented in a compelling and personalised way.

Nick Corden

Fuller, Smith & Turner

We have worked with Service Monitor for a long time and developed our mystery reports to match the changing expectations of customers and styles of our businesses.

The reports are invaluable and form part of how we measure the customer experience, the themes where we develop new customer experiences, as well as identifying where we need to be improving our overall offer. They form part of our metrics on customer response and allow us to gain insight in a way we can’t by other methods.

Angela Barlow

Training Manager, Shepherd Neame Ltd

Service Monitor triggers change.

They have an incredible knack of getting to the very nub of what a customer thinks and understanding the impact on a business. Critically they then give good clear no-nonsense advice on what needs to be done.

The team at Service Monitor have been an integral part of my strategy in all senior roles I have held in the hospitality business.

Elton Mouna

Managing Director, Remarkable Pubs

Service Monitor instantly got to grips with the nuances and challenges of our business and helped us forge a successful customer feedback strategy.

We have improved usability of our system for both customers and operators alike, which has seen our response rates increase three-fold. The technical support and monthly reporting has been great too!

David Tester

Head of Marketing, Compass Group UK & Ireland