Service Monitor Mystery Shopper Terms & Conditions

Our Terms and Conditions apply to all mystery shopping assignments which you undertake on behalf of “Service Monitor” or “Service Monitor Ltd” (referred to as “we” and “us” below). Please read through them carefully. Failure to comply with these terms and conditions may result in us withholding payment for work completed. The terms and conditions may be revised by us from time to time at our discretion.

All work that you undertake for us is strictly confidential and you agree that, under no circumstances, will you reveal yourself as a mystery shopper or disclose any information relating to your assignments to a third party. This includes posting information on social media sites, including but not limited to Twitter, Facebook and Instagram.

You must not accept the assignment if you or any of your family or associates work for or have worked for, or are known to the organisation that we have asked you to mystery shop.

You agree that you will carry out each assignment strictly in accordance with the terms of the briefing that we supply to you and within the dates and times specified. If you require clarification of any of the details, please contact us directly.

You will perform your obligations with reasonable care and skill and to the best of your ability and will not do anything to damage our business reputation and interests.

You agree to complete all questionnaires fully, accurately and honestly.

You agree to return the survey to us within 24 hours of the assignment taking place. We reserve the right to withhold payments for results returned outside these timescales.

If we have reasonable cause to believe that you have not fully abided by all of these Terms & Conditions, including failure to return results of assignments within the specified timescales, failure to conduct the assignment as briefed, or any questionnaire completed by you contains misleading or false information, we reserve the right to withhold payment for the assignment and remove you from our mystery shopping database immediately.

We will pay you an agreed fee for each assignment that you complete in accordance with the briefing instructions. You will be notified of the fee prior to commencing the assignment. The fee will be paid directly to your bank/building society account.

These terms and conditions do not form a contract of employment between you and us. You will be acting as a consultant in respect of the assignments that you undertake for us and we will not deduct PAYE or National Insurance from the fees that we pay you. You are entirely responsible for declaring your earnings to the Inland Revenue.

We cannot guarantee the number of assignments which may be offered to you whilst you are registered as a mystery shopper.

Termination by you: If you no longer wish to be part of our mystery shopping database, please contact us and request that no further assignments are offered to you.

Termination by us: If we have reasonable cause to believe that you are failing to abide by these Terms and Conditions, we reserve the right to remove your details from our mystery shopping database and no further assignments will be offered to you.

This agreement is personal to you and under no circumstances can you request another person to carry out an assignment on your behalf.

Any information you provide to us by completing an assignment will be stored securely and become property of Service Monitor Ltd. We may contact you for clarification or more information where required. We can use this data as we see fit, including but not limited to feedback, support and training to the venue and or client.

No personally identifiable information will be used for subsequent purposes without your informed consent.

We will insure that any research we conduct conforms to Market Research Society Code of Conduct as well as the national and international legislation relevant to a given project including in particular the Data Protection Act 1998.