Centralized Review Management & Intelligence

We aggregate reviews from all major platforms - Google, TripAdvisor, Facebook, Booking.com, and more - into one centralized dashboard where you can monitor, analyze, and respond to customer feedback across your entire business.

Why Reviews Matter

Google reviews have become the new word of mouth. 83% of consumers read Google reviews before making a purchase decision, and the business impact is measurable: a Harvard Business School study found that a one-star increase in your rating leads to a 5-9% increase in revenue. For restaurants specifically, one study showed that improving from 3.5 to 4.0 stars increased bookings from 30% to 49% - with no changes to food quality, service, or pricing.

Beyond revenue, review ratings and recency directly impact your search rankings when potential customers search “restaurants near me” or similar terms. Good reviews build trust, improve visibility, and drive customer decisions.

What We Deliver

Centralized Review Aggregation All your reviews from Google, TripAdvisor, Facebook, and other platforms flow into your dashboard, giving you one place to monitor your online reputation across your entire estate.

Competitive Intelligence We don’t just monitor your reviews - we monitor your competitors too. Compare your scores, track competitive trends, and understand what customers are saying about competitors to identify opportunities and threats in your market.

AI-Powered Sentiment Analysis Our sentiment analysis automatically categorizes reviews by sentiment, helping you prioritize which reviews need attention and identify emerging issues. Reviews act as social proof - 88% of consumers trust online reviews as much as personal recommendations.

Response Monitoring & Training How you respond to reviews - both positive and negative - is as important as the reviews themselves. Every response is public and potential customers judge you on how you handle feedback. A well-crafted response to a negative review can turn a detractor into a returning customer and demonstrate to everyone reading that you genuinely care about customer experience.

We monitor not just reviews but responses too, and provide training on effective review response strategies. Learn how to acknowledge positive feedback authentically, address negative reviews constructively, and use your responses as a reputation management tool.

Advanced Keyword Analytics Beyond star ratings, our keyword analysis pinpoints exactly what customers are talking about. Identify trends in mentions of specific menu items, staff members, facilities, or service aspects across your locations.

Pattern Recognition Our AI analysis identifies patterns across your reviews - systematic issues that need addressing, strengths to build on, and trends over time. All review feedback contains valuable information when analyzed properly, revealing what’s working and what needs improvement across your business.

Trend Identification Spot patterns across your estate - which locations are trending up or down, which service aspects are improving or declining, and how your reputation compares to competitors over time.

From Monitoring to Strategic Action

Understanding review patterns provides strategic insight that informs operational decisions, training priorities, and investment focus. Reviews reveal customer priorities and pain points across all your touchpoints.

AI-Assisted Response Suggestions When responding to reviews, we can use AI to generate suggested responses that match your brand voice. You maintain full control - we provide the suggestion, you review and post it directly on the platform through your existing accounts. This saves time on response drafting while keeping your credentials secure.

Response Strategy Training We provide training on effective review response strategies - how to acknowledge positive feedback authentically, address negative reviews constructively, and turn challenging situations into demonstrations of excellent customer care. Your public responses are as important as the reviews themselves.

Integration With Other Feedback Reviews are analyzed alongside your survey data and mystery shopping reports, providing comprehensive understanding of customer experience across all touchpoints - not just those motivated to leave public reviews.

Comprehensive Review Intelligence

We transform your scattered review data into strategic business intelligence. Rather than just showing you star ratings and review counts, we help you understand:

  • What specific aspects of your business are driving positive and negative feedback
  • Which locations or teams have opportunities for improvement
  • How you compare to competitors on service dimensions that customers care about
  • What operational changes would have the biggest impact based on recurring themes
  • Which feedback represents isolated incidents versus systematic patterns

Reviews contain valuable intelligence about customer priorities, expectations, and experiences. Our AI-powered analysis reveals the insights that drive meaningful operational improvement, helping you focus efforts where they’ll make the biggest difference.

Ready to understand what your online reviews are really telling you? Contact us to discuss review collection and analysis for your business.