As the UK student accommodation arm of the international group Greystar, Chapter Living is major player in the provision of high quality student accommodation in London, predominantly catering for overseas students arriving in the UK for the first time. Due to the nature of the residents and the relationship within the buildings we have designed a comprehensive programme of research activity that incorporates video mystery customers, SMS surveys, online surveys with touch screen kiosks on-site and telephone mystery customer calls. The programme stretches across all residents in their 8 fantastic buildings – hoping not to interrupt their studies (or use of the on-site gym) too much.