In an enduring partnership spanning nearly two decades, Service Monitor and D&D London have once again come together to launch an exciting and newly focused Mystery Diner programme.

With a portfolio of 28 esteemed UK-based restaurants, D&D London aims to take its guest experiences to greater heights by meticulously evaluating service delivery, food quality, and the emotional connection guests have with each venue.

Through Service Monitor’s expertise, D&D London also optimises their Central Reservations and Events teams by conducting test calls, ensuring every enquiry opportunity is maximised for ultimate customer satisfaction and conversion to a booking.