Service Monitor's ‘Fuller's Feedback’ programme, that spans online surveys and social media reviews, is delivering a record NPS.
Guests are being totally wowed at the care, attention and quality being delivered by Fuller's people. Mark Marshall commented “Fuller's generated an NPS of 84% last week and that is a dreamland figure. Equally heart-warming are the comments being made about how the pub teams are focused on guest safety – this being the number one priority right now”.
If you would like to give feedback from a recent visit to a Fuller's pub you can do so via www.fullersfeedback.co.uk.