As is often the case with developments it is from a client request that we have investigated the development of an SMS survey offer within the Service Monitor.

We are able to provide our clients with bespoke surveys sent directly to recipient’s phones – allowing us to maximise response rates. The SMS survey can be used for all questions, or as a driver towards an online survey.

Adding this technology to our current offer of mystery customer activity, online surveys and face to face interviewing means that we can provide flexible and comprehensive quantitative options for all clients.